Revisited: Advice on Customer Service for Public Administrators

Formal education in public administration prepares future government professionals for many situations with respect to formulating and executing policy. However, the classroom and laboratory settings do not provide appropriate opportunities to practice and develop understanding in citizen relations.

Revisited Post: Bureaucrats and “people”

Originally posted elsewhere on June 24, 2008 Obviously, the nature of my work prevents me from getting too involved in political discussion.  I have to pick my topics carefully, for they can be interesting and poignant and avoid inappropriate argument. An ideal opportunity arrived when I found the following quote in a post by Denis [...]

Revisited Post: Pinchot’s 11 Maxims

Originally posted elsewhere on August 22, 2008 I’ve been holding on to this one for a little while. I remember discussing it in graduate school, and I found it on a blog a few months ago. Guilford Pinchot, who served as the first head of the U.S. Forest Service, developed this list while on the faculty [...]

Everything deserves a closer look